Shipping policy
Effective Date: July 15, 2026
Last Updated: July 15, 2026
Thank you for choosing Soriage.
Every order is carefully prepared to ensure your products arrive safely and beautifully packaged. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase through www.soriagebeauty.com.
By placing an order, you agree to the terms outlined below.
1. Order Processing
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Our typical processing times are:
- Standard Processing: 1–3 business days
- Launches, Holidays & Promotions: 3–7 business days
Orders placed after 12:00 PM Pacific Time begin processing on the following business day.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that processing time is separate from shipping transit time.
2. Shipping Methods & Delivery Estimates
United States
Estimated delivery after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery estimates begin once your package has been shipped and are not guaranteed.
International Shipping
International shipping times vary depending on destination and customs processing.
Typical transit time:
- 7–21 business days
Some countries may experience longer delivery times due to customs inspections or local carrier delays.
International customers are responsible for all applicable customs duties, VAT/GST, import taxes, and handling fees.
These charges are not included in your purchase price and are non-refundable.
3. Shipping Rates
Shipping costs are automatically calculated during checkout based on:
- Shipping destination
- Package weight
- Package dimensions
- Selected shipping service
From time to time, Soriage may offer complimentary shipping promotions. Eligibility requirements and promotional terms will be communicated at the time of the offer.
4. Order Confirmation & Tracking
After placing your order, you will receive:
- An Order Confirmation Email
- A Shipping Confirmation Email once your order has been dispatched
Tracking information may require 24–48 hours before updates become visible through the carrier.
If you have not received shipping confirmation within three business days, please contact us at:
hello@soriagebeauty.com
5. Shipping Address Accuracy
To help ensure timely delivery, please carefully verify your shipping address before completing your purchase.
Soriage cannot guarantee address changes once an order has entered fulfillment.
If a shipment is returned because of:
- an incorrect address
- a missing apartment or suite number
- refusal of delivery
additional shipping charges may be required before the order can be reshipped.
6. Partial Shipments
In certain situations, Soriage reserves the right to ship items separately to expedite delivery or accommodate inventory availability.
You will not be charged additional shipping fees for approved partial shipments initiated by Soriage.
7. Lost, Stolen & Delayed Packages
Once a shipment has been confirmed as Delivered by the carrier, responsibility for the package transfers to the recipient.
If you believe your package has been lost or stolen after delivery, please contact us. While we cannot guarantee replacement, we are happy to assist in working with the shipping carrier whenever possible.
If a package is lost while still in transit and has not been marked delivered, Soriage will assist in filing a carrier claim.
Claims regarding delivered packages should be reported within seven (7) days of the carrier's delivery confirmation.
8. Damaged Shipments
If your order arrives damaged, please notify us within seven (7) days of delivery.
To help us resolve your claim quickly, please include:
- photographs of the damaged product
- photographs of the shipping box
- photographs of the packing materials
Approved claims will be resolved in accordance with our Refund Policy.
9. Pre-Orders & Backorders
If an item is available for preorder or temporarily backordered:
- Estimated shipping dates will appear on the product page.
- Orders containing both in-stock and preorder items may ship together unless otherwise stated.
10. Customs, Duties & Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- VAT/GST
- Brokerage or handling fees
These fees are assessed by your country's customs authority and remain the responsibility of the purchaser.
Customs processing times are outside of Soriage's control and may extend delivery estimates.
11. Shipping Restrictions
At this time, certain destinations may not be available due to carrier limitations or regulatory restrictions.
Some carriers also cannot deliver to certain P.O. Boxes.
If your address is unavailable during checkout, please contact us and we'll gladly assist you.
12. Order Changes & Cancellations
Orders may be modified or cancelled within one (1) hour of purchase.
After this period, we cannot guarantee modifications because orders may already be in fulfillment.
To request a change, email us immediately at:
hello@soriagebeauty.com
13. Subscription Orders
Subscription orders follow the same processing and shipping timelines as standard purchases.
Customers may update their shipping address through their subscription account before the next billing date.
Please refer to our Subscription Terms for additional information.
14. Delivery Delays Beyond Our Control
While we strive to deliver every order promptly, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- severe weather
- natural disasters
- carrier service interruptions
- customs inspections
- labor strikes
- other unforeseen events
We appreciate your patience should these situations arise.
15. Signature Confirmation
To help protect higher-value purchases, Soriage reserves the right to require an adult signature upon delivery for select orders.
16. Contact Us
SORIAGE LLC
16868 Via del Campo Court, Suite 100
San Diego, CA 92127
Email: hello@soriagebeauty.com