Refund policy
SORIAGE LLC
Effective Date: July 15, 2026
Last Updated: July 15, 2026
At Soriage, every product is crafted with intention and care. We want you to feel confident in your purchase. This Return & Refund Policy explains when returns are accepted, how refunds are issued, and how we handle damaged or incorrect items for orders placed through www.soriagebeauty.com.
By placing an order, you agree to the terms outlined below.
1. Our Commitment to Quality
Because our products are personal care and cosmetic items, we follow strict health and safety standards. For the protection of all customers, certain items are only eligible for return or refund under specific conditions, which are described below.
2. Eligibility for Returns
We accept returns under the following conditions:
- The item is damaged, defective, or incorrect.
- The request is made within 14 days of delivery.
- Proof of purchase is provided.
Because our products are cosmetic and personal care items, we are unable to accept returns of opened or used products unless they arrived damaged or defective.
3. Non-Returnable Items
For health and safety reasons, the following cannot be returned:
- Opened or used products (unless damaged or defective)
- Products without original packaging
- Gift cards
- Final sale or promotional items
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
To help us resolve your claim quickly, please include:
- Your order number
- A description of the issue
- Photographs of the damaged product
- Photographs of the packaging
Once approved, we will offer a replacement or a full refund, including any original shipping charges.
5. Incorrect Items
If you receive the wrong product, please contact us within 7 days of delivery so we can arrange for the correct item to be sent to you at no additional cost.
6. How to Start a Return
To begin a return or report an issue, email us at:
hello@soriagebeauty.com
Please include your order number and the reason for your return. Our team will respond with instructions and, where applicable, a return shipping label.
Do not send any item back until you have received return authorization from our team.
7. Return Shipping
If the return is due to our error, such as a damaged, defective, or incorrect item, we will cover the cost of return shipping.
If the return is for any other reason, the customer is responsible for return shipping costs. Original shipping charges are non-refundable in these cases.
8. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.
9. Exchanges
We only replace items if they are damaged, defective, or incorrect. If you need an exchange for the same item, please contact us at hello@soriagebeauty.com.
10. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank, as there is often processing time before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at hello@soriagebeauty.com.
11. Subscription Orders
For subscription purchases, refunds and returns follow the same guidelines outlined above. To modify or cancel a subscription before your next billing date, please refer to our Subscription Terms or manage your preferences through your account.
12. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
SORIAGE LLC
16868 Via del Campo Court, Suite 100
San Diego, CA 92127
Email: hello@soriagebeauty.com